CLIENT PROTECTION POLICY

Refund & Cancellation Policy

Last Updated: October 2026 • UIKEY LABS (uikeylabs.com)

1. 24-Hour Pre-Initiation Cancellation

If a project cancellation request is submitted via email (contact@uikeylabs.com) or WhatsApp (+91 87709 12734) within 24 hours of booking and prior to design/code initiation or domain registration, 100% of the advance (minus payment gateway/bank charges if any) is refunded within 5–7 business days.

2. Staging Revisions Before Final Payment

Every client receives a live staging link to inspect their website before paying the final 50% milestone. Up to 2 rounds of layout/copy revisions are included at no extra cost during staging review.

3. Non-Refundable Third-Party Costs

Custom domain name registrations (`.com`, `.in`, `.org`) and third-party API subscriptions purchased specifically in the client's name are non-refundable once registered with ICANN/NIXI registrars, though full ownership of the domain is transferred to the client.